Frequently Asked Questions
Carpet Cleaning & Upholstery Cleaning

What Method Do You Use for Cleaning?

The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. Gentech exclusive hot water extraction method removes the toughest, deepest dirt safely and gently.

Do I Need to Vacuum Before the Technician Arrives?

Many carpet cleaners do not require that you vacuum first but it is a good idea to remove the top layer of dirt and hair so they can do the deep cleaning.

What do You Consider as an Area?

Any area over 300 square feet but less than 600 square feet is priced as two areas. Non-standard areas are priced separately from the standard areas, usually at a lesser price. Room sizes may vary by location.
Living room/dining room combos are considered two areas

How Long Will Take to Clean my Carpets?

On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.

Do you move furniture?

Yes. We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.